http://www.csmauto.com/
Providing OEM with reports of competitor intelligence, worldwide auto industry projections, etc
Tuesday, March 20, 2007
Thursday, March 15, 2007
Enterprise Content Management - ECM
Commercial suite:
Sharepoint 2007 a component of Office 2007
Microsoft Office SharePoint Server (MOSS) allows groups to easily create and update sites for collaboration and communication. It offers well-designed screens that help you customize the content, and you can quickly interact with these sites -- adding new files, updating reports and so on -- from several spots within Office applications.
Open source alternatives:
FileNet, OmniDocs....
Sharepoint 2007 a component of Office 2007
Microsoft Office SharePoint Server (MOSS) allows groups to easily create and update sites for collaboration and communication. It offers well-designed screens that help you customize the content, and you can quickly interact with these sites -- adding new files, updating reports and so on -- from several spots within Office applications.
Open source alternatives:
FileNet, OmniDocs....
Customer satisfaction
Depends on the following percefection of quality:
1 Product quality (previous post) - 74%
2 Service quality - 13%
3 Sales quality - 10%
4 Concern resolution quality - 3%
1 Product quality (previous post) - 74%
2 Service quality - 13%
3 Sales quality - 10%
4 Concern resolution quality - 3%
Product quality
Three elements of product quality perceived by customers:
1 Basic quality - reliability, durability, safety
2 Performance quality - Ride and Handling, NVH, fuel efficiency
3 Excitement quality - craftsmanship, interior features, exterior features
Basic quality is fundational to performance quality and excitement quality. Japanese automakers started from the beginning putting all of their resource to improve the basic quality. Then, they moved to performance quality by benchmarking Detroit automakers. Finally, they are at the third stage to deliver excitement quality. Nobody can claim that Japanese cars are dull these days.
1 Basic quality - reliability, durability, safety
2 Performance quality - Ride and Handling, NVH, fuel efficiency
3 Excitement quality - craftsmanship, interior features, exterior features
Basic quality is fundational to performance quality and excitement quality. Japanese automakers started from the beginning putting all of their resource to improve the basic quality. Then, they moved to performance quality by benchmarking Detroit automakers. Finally, they are at the third stage to deliver excitement quality. Nobody can claim that Japanese cars are dull these days.
On the same boat
For almost the whole history of Detroit automakers, profit comflicts existing between unitons and automakers. It's strange that they are fighting like enemies. Both sides are doing there best to push other to concede. The result is obvious - low production efficiency, low product quality, high labor cost.
Facing the Japanese cuting throat threat, each side has to fact the reality and willing to cooperate instead of fight.
Ford recently announced cost cutting bonus sharing for all so-called white collar and union workers. All are at the same level. This is called the first time in Detroit auto industry.
Actually, even the name "white collar" and "blue collar" should be abandoned completely. All of the people are in the same boat, and should have the same goal, and should pull the same direction to move the boat forward. Every person in the boat should be activated/motivated to work for the best of the organization. How? Distrobuting profits and incentives regardless of the work lines but according to the contribution made to the company.
Facing the Japanese cuting throat threat, each side has to fact the reality and willing to cooperate instead of fight.
Ford recently announced cost cutting bonus sharing for all so-called white collar and union workers. All are at the same level. This is called the first time in Detroit auto industry.
Actually, even the name "white collar" and "blue collar" should be abandoned completely. All of the people are in the same boat, and should have the same goal, and should pull the same direction to move the boat forward. Every person in the boat should be activated/motivated to work for the best of the organization. How? Distrobuting profits and incentives regardless of the work lines but according to the contribution made to the company.
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